Terms of Use

Bookings are subject to the following terms and conditions as agreed to at the time of booking:

A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these Terms & Conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

At the time of booking we take the full amount owed unless agreed otherwise. If you cancel with more than 1 months’ notice, we offer a 50% refund, If you cancel within 1 month of your stay there will be no refund. Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Should your booking be affected by COVID lockdown restrictions, be it in Cumbria or your home region we will offer a 100% refund. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us. The number of persons using the accommodation at any time must not exceed 12 unless agreed otherwise. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition. Bookings cannot be accepted from persons under eighteen years of age. We reserve the right to refuse a booking without giving any reason. We or our representative reserve the right to enter the apartment at any time to undertake essential maintenance or for inspection purposes. Contracts will normally commence at 16:00 unless otherwise agreed and guests are required to vacate the apartment by 10:00 on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

Smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you. We pride ourselves on being pet friendly and as such we ask that you ensure any accidents are cleaned immediately with the appropriate cleaning product. Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. The security deposit will be returned within 7 days of the end of your holiday less the cost of damage/breakages.

Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition. Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

The client may in no circumstance re-let or sublet the property, even free of charge. The internet connection is available (at no extra cost) subject to technical availability. The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds or pool. All inventory must remain in the property it was in at arrival and not be taken to another property. Children under 18 must be supervised by their parents/guardians at all times. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor. We reserve the right to make reasonable amendments or additions to these Terms & Conditions without notice. This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house. Other helpful information such as emergency contact details, bin collection days etc. should be included in your Welcome Pack.